SafePulse Privacy Policy

Last updated: November 2025

1. Overview

SafePulse respects your privacy and is committed to protecting the personal information you share with us. This policy explains how we collect, use, store, and protect your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Information We Collect

We may collect the following types of information:

• Your name, email address, and phone number when you make an enquiry or contact us.

• Business and site details when requesting quotes, installations, or maintenance services.

• Payment information when processing invoices or maintenance fees.

• Technical information such as IP address, browser type, and cookies when you visit our website.

We only collect information that is necessary to deliver our services or to comply with legal and regulatory obligations.

3. How We Use Your Information

We use your information to:

• Respond to enquiries and provide quotations.

• Process orders, installations, and maintenance services.

• Send invoices, receipts, and service updates.

• Register AED units with the SA Ambulance Service AED Registry (where applicable).

• Improve our website and customer experience.

• Send marketing or update emails if you have opted in.

You can unsubscribe from marketing communications at any time by following the link in our emails or by contacting us directly.

4. Sharing Your Information

SafePulse will never sell or rent your information to third parties.

We may share limited information with:

• Service providers or contractors directly involved in your installation or maintenance.

• Payment processors for secure billing.

• The SA Ambulance Service for AED registration compliance.

• Legal or regulatory authorities if required by law.

All third-party partners are required to handle your data securely and in accordance with Australian privacy laws.

5. Data Storage and Security

We store your data in secure digital systems with restricted access.

We take reasonable steps to:

• Protect personal information from misuse, interference, loss, unauthorised access, or disclosure.

• Encrypt sensitive payment information.

• Regularly review our data security measures.

If a data breach occurs that may cause serious harm, we will notify you and the Office of the Australian Information Commissioner (OAIC) in accordance with the Notifiable Data Breaches Scheme.

6. Cookies and Analytics

Our website may use cookies to improve functionality and measure traffic.

You can disable cookies in your browser settings, but some features of the site may not work as intended.

We may also use analytics tools such as Google Analytics to understand how visitors use our site.

7. Accessing and Updating Your Information

You can request access to the personal information we hold about you or ask for corrections if you believe it is inaccurate or incomplete.

To make a request, contact us at [email protected].

We will respond within a reasonable timeframe, usually within 30 days.

8. International Visitors

This website is operated in Australia and intended for Australian users.

If you access our site from outside Australia, you consent to the transfer and processing of your data within Australia.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our operations or legal requirements.

The latest version will always be available on our website.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how your personal information is handled, please contact us:

SafePulse

Email: [email protected]

Phone: 0452 638 804

Address: Adelaide, South Australia