AED Maintenance & Testing
AED Maintenance & Testing
Our AED Maintenance & Testing service helps keep your defibrillators supported and ready for use year-round. With daily remote status checks and scheduled, comprehensive defibrillator servicing, we take care of the upkeep, replace consumables when required, and maintain clear records so you always know your equipment is in good working order.
What’s Included with SafePulse's AED Maintenance?
- Daily remote status and fault monitoring through the 4G-enabled AED unit
- Scheduled on-site defibrillator servicing to check the device and support overall readiness
- AED pad and battery replacements included when required
- Unit reset after any use, with all consumables replaced
- Digital service records available for internal reporting
the benefits you get
- Confidence and peace of mind that your AED is monitored every day
- Clear documentation for insurance and internal reporting
- Early issue detection that reduces downtime and surprises
- Fast response after any activation of your AED unit
Key Features of SafePulse's AED Maintenance & Testing Services
Our comprehensive AED Maintenance & Testing service pairs daily system checks with scheduled on-site defibrillator servicing by our qualified technicians, giving you clear visibility over your AEDs and dependable support year-round.
Daily Status Monitoring of AEDs
Your AED sends automatic daily updates so we can see that it is ready for use and identify and address any issues early.
Digital Record Keeping
All checks and service actions are logged and stored securely, with simple reports available when you need them.
Live Alerts
We receive an alert if the AED is removed from its cabinet or activated, allowing us to respond quickly.
Replacement Management
AED pad and battery replacements are supplied and installed as needed to keep your unit operational.
FAQs About AED Installation, Maintenance And Compliance In South Australia
Have questions or need clarification around defibrillator installation, maintenance/ servicing and AED compliance in South Australia? We’re here to help. Our dedicated support team is ready to provide you with the answers you need.
Who is required to have an AED in South Australia?
According to publicly available SA Health information, new AED requirements apply to a range of South Australian workplaces from January 2026. Many commercial, multi-storey, and public-facing sites are included.
SafePulse does not provide legal advice, however we can review your site details and give guidance based on the public criteria shared by SA Health. If you need legal confirmation for your business, it is best to speak with a property or legal professional.
How do I know if my building is compliant?
AED compliance depends on factors such as your building size, floor layout, and public accessibility. We can review your property details and compare them with the public SA Health guidance to help you understand what may be required.
For formal legal confirmation of compliance, we recommend seeking independent legal advice.
What’s included in an AED installation?
Our AED installation service covers everything needed to get your AED set up and ready for use. This includes cabinet mounting, green AED signage, placement guidance based on industry best practice, and registration of your unit with the SA Ambulance Service AED Registry.
You also receive a maintenance plan to keep the unit operational and monitored.
Do AEDs require ongoing maintenance?
AEDs need periodic checks and replacement of pads and batteries to stay in working condition. Manufacturer instructions and general industry practice recommend routine servicing and awareness of expiry dates.
With SafePulse’s 4G-connected units, daily status and fault reporting is handled automatically. Our AED Maintenance service includes replacing consumables when needed, responding to alerts, and resetting the unit after any use.
What happens if my AED is used in an emergency?
If your AED is activated, we will receive an alert through the 4G monitoring system and get in touch with you. We will attend to the unit, replace any used consumables, check for fault codes, and reset the device so it is ready for use again.
Call-out fees may apply for the visit, and all consumables are covered if you are on an active maintenance plan.
Can SafePulse manage multiple sites or large property portfolios?
Yes. We work with landlords, property managers, corporates, and organisations that oversee many buildings.
We can assess your entire portfolio using SA Health’s public guidance, coordinate AED installations across sites, manage scheduling with tenants, and handle ongoing maintenance for AED across all locations.
What happens during an AED maintenance visit?
During a SafePulse AED maintenance visit, our technician will test each unit’s functionality, inspect the cabinet and signage, check pad and battery expiry dates, replace any consumables due for replacement, and update your maintenance records. You’ll receive documentation confirming the service was completed.
What if my AED fails its maintenance check?
If an issue is identified during a maintenance visit, SafePulse will advise you on the next steps. This may include replacing a faulty component, updating firmware, or in rare cases, replacing the device. Our goal is to ensure your AED is always ready for use.
Do I need to keep records of AED maintenance?
Yes. Maintaining records of AED servicing is good practice and may be required for compliance, insurance, or audit purposes. SafePulse provides documentation after each maintenance visit and can supply digital maintenance logs for organisations managing multiple devices.
What is smart AED monitoring?
Smart AED monitoring uses technology to check your device’s status remotely. This can include daily readiness checks, alerts if the device requires attention, and notifications when pads or batteries are approaching expiry. SafePulse offers smart monitoring as part of our Smart Install package for organisations wanting advanced oversight of their AED fleet. This ensures total peace of mind, as we can monitor every unit 365 days a year and contact you if we notice an issue.
How long do AED batteries and pads last?
AED pads typically last 2–5 years depending on the manufacturer, while batteries often last 4–5 years or longer. Both have expiry dates that must be monitored. Expired pads or batteries can prevent the AED from working correctly. SafePulse tracks expiry dates and replaces consumables before they expire as part of our maintenance program.
South Australia's Trusted AED Installation & Maintenance Partner
Ready to Protect Your Workplace?
Make sure your workplace is equipped and ready when it matters. From choosing the right unit to AED installation and maintenance, SafePulse takes care of everything for you.